General FAQ's
Upro Academy is an online platform that offers live and recorded tuition classes for students from classes 6 to 12, covering subjects like Mathematics, Physics, Chemistry, Biology, Accountancy, Statistics, and more. We also provide coaching for competitive exams like JEE, NEET, and KCET.
We provide online tuition for:
o Classes 6 to 10 (CBSE, ICSE, IGCSE)
o Classes 11 and 12 (Maths, Physics, Chemistry, Biology, Computer Science, Accountancy, Statistics – CBSE and Karnataka Board)
o Coaching for JEE, NEET, and KCET
You can easily enroll by downloading and accessing the Upro Academy application, selecting the course and subject you're interested in, and completing the registration process directly through the app.
Upro Academy offers both live and recorded classes, allowing you to choose a learning style that fits your schedule and preferences.
Yes! We offer free trial sessions for you to experience the teaching style, quality of content, and platform before making a commitment.
All our classes, both live and recorded, are conducted through the Upro Academy app. You can easily join live sessions, access course materials, and interact with teachers directly through the app..
Our fee structure is affordable and varies depending on the course, subject, and the type of classes (live or recorded). For detailed pricing, visit our "Pricing" page or contact us.
Yes, we offer various discounts and scholarships throughout the year. Keep an eye on our promotions and announcements for the latest offers.
Yes, with recorded classes, you can study at your own pace, revisiting the material as often as you need. However, live classes are scheduled at fixed times.
All our teachers are highly qualified, experienced professionals with expertise in their respective subjects and a passion for teaching.
You can ask questions during live classes, or you can contact your teacher through the platform’s messaging system for individual doubts.
If you miss a live class, you can access the recorded session at your convenience, ensuring you never miss out on the content.
All course materials, including study notes, videos, and assignments, can be accessed through your student dashboard on our platform.
Yes, we offer comprehensive coaching for competitive exams like JEE, NEET, and KCET, with a structured curriculum and regular mock tests.
Once you press "I am interested" in the Upro Academy app:
o A message is sent to your WhatsApp and as a normal SMS.
o The message contains a link to proceed with the enrollment.
o When you click "Buy Now" in the app, you’ll be directed to the payment page.
o In the SMS, tap the provided link to complete your registration and payment process.
No, currently we do not offer installment payment options. The full course fee must be
We do not offer refunds once the payment is made and the course is enrolled. Please review the course details carefully before making your purchase.
You can track your progress through regular assessments, quizzes, and feedback from teachers. Additionally, our platform provides performance reports to help you stay on track.
No, switching courses is not allowed once enrollment is completed. We recommend carefully reviewing all course details before finalizing your registration on the Upro Academy app.
Yes, our platform is designed to help students excel in board exams with a focus on conceptual learning and exam preparation strategies.
Technical FAQ's
a. For PC/Laptop:
o Operating System: Windows 7 or above, macOS 10.10 or above
o Browser: Google Chrome (latest version), Mozilla Firefox, Safari
o RAM: 4 GB or more
o Internet Speed: 2 Mbps or higher
b. • For Mobile:
o Android 5.0 or above, iOS 11.0 or above
o Upro Academy app (available for download on the Google Play Store and Apple App Store)
No, you don’t need any additional software apart from a browser or the Upro Academy app. We use a simple, user-friendly interface for all our live and recorded classes.
You can log in using your mobile number. No password is required. Simply enter your number, and you’ll receive a One-Time Password (OTP). Enter the OTP to access your account.
If you’re facing technical difficulties accessing the platform, try the following:
o Ensure your internet connection is stable.
o Clear your browser cache or restart the app.
o Update your browser or app to the latest version.
o If the issue persists, contact our support team via the app or website for assistance.
Yes, you can attend all live and recorded classes on mobile devices through the Upro Academy app, available for both Android and iOS.
• Upro Academy does not use passwords. You don’t need to worry about remembering or resetting any passwords.
• Just log in using your mobile number, and an OTP (One-Time Password) will be sent to you. Enter the OTP to access your account.
You can update your personal details directly through the Upro Academy app under the "Edit Profile" section.
If you encounter issues with audio or video:
o Check your device’s volume and internet connection.
o Refresh the page or restart the app.
o Make sure you are using a supported browser or app version.
o If the issue continues, contact our tech support team for further help.
You can log in to your account on multiple devices, but you can only stream classes on one device at a time.
You can download recorded classes and study materials directly from the app for offline access. However, live classes require an active internet connection to participate.
If you encounter any payment issues, try the following:
o Ensure your internet connection is stable.
o Double-check your payment details.
o Use a different payment method if necessary.
o If the issue persists, contact our support team, and they will assist you promptly.
You can reach our technical support team through the email at support@uproacademy.com .or Whats App +91 7899920309 We’re here to help!
